Terms and Conditions: Our Policy
Read these terms carefully before using the services described below. If you do not agree to these terms and conditions, you may not access or otherwise use these services. Your clicking on the button marked “ accept” and your continued use of services indicates your acknowledgement that you have read and accepted these terms and conditions and under stand our order process.
This internet web design and printing services agreement (the “Agreement” ) is between you and Matrix Media/Miguel Design. Your use of the services signifies your agreement to the terms and conditions of use set forth in this agreement, as it may be amended from time to time. Please read this Agreement carefully.
SCHEDULE
MATRIX MEDIA strives to print all Clients' jobs according to our published schedule. MATRIX MEDIA reserves the right to adjust the schedule and/or charge additionally in the event that the Client fails to meet the agreed upon deadlines for delivery of information, materials, approvals, payments, and for changes and additions to the services outlined in the Client’s original order. The printing turnaround times listed or stated are only estimates. In the unlikely event that MATRIX MEDIA is late with the job, MATRIX MEDIA liability shall be limited to a 10% discount towards the client's next job, but the customer must request this credit. In no event will MATRIX MEDIA or its licensees assume liability for any damages beyond those set forth in this paragraph, or for any general, consequential, or special damages that are claimed to follow by reason of the lateness.
CANCELATION
Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, you may only cancel a job the same business day you place your order. Clients are responsible for all costs incurred to jobs canceled before our evening cutoff time of 3pm the day the order was placed. No refunds will be given for orders canceled after 6pm of the same business day the order was placed. All sales are final. Refunds are not available on orders unless files have not been prepared for printing and production has not commenced.
PAYMENT TERMS:
ALL orders must be prepaid due to the speed of our turnaround.
QUOTATIONS & ESTIMATES
Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.
ACCURACY OF SPECIFICATIONS
Quotations are based on the accuracy of the specifications provided. MATRIX MEDIA / MIGUEL DESIGN can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with MATRIX MEDIA / MIGUEL DESIGN are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
PRE-DESIGNED/ MATRIX MEDIA/ MIGUELDESIGN DESIGNED ARTWORK
MATRIX MEDIA/ MIGUEL DESIGN is not liable for the accuracy of any "pre-designed" artwork submitted by the Client. It is the Client's sole responsibility to proofread artwork and submit to MATRIX MEDIA / MIGUEL DESIGN materials, which are fully approved and print ready.
When placing a order your final piece MAY be 1/8th " smaller than actual order size (excluding items smaller than 1/4 Page) in CMYK format.
When reordering, colors MAY be slightly different then original order.
If files are submitted and do not meet our bleed specifications, MATRIX MEDIA reserves the right to add a border to the file(s).
If we only receive one file for an order, we will assume that file is to be used for printing on both sides.
We will only accept files and text for orders emailed to both address:
info@migueldesignstudio.com and info@matrixmedia1.com .
DESIGN SERVICES
MATRIX MEDIA / MIGUEL DESIGN agrees to provide the client all agreed graphic design and print services specified by client's order. The client shall be responsible for any and all fees in connection with such design services plus any reasonable and related additional services. MATRIX MEDIA / MIGUEL DESIGN will keep the Client informed of additional services that are required and obtain the Client's prior approval for any services that cause the total fees to exceed those outlined in the order form. Upon completion of the design, MATRIX MEDIA / MIGUEL DESIGN will provide the Client with a proof via web which shall be used by the Client. This layout is not intended as an exact color proof. An email or written agreement will be given to MATRIX MEDIA / MIGUEL DESIGN by the agreed upon time and date to ensure the delivery date of the final product. The Client is 100% responsible for payment of their job after email or written agreement has been given to MATRIX MEDIA / MIGUEL DESIGN. MATRIX MEDIA / MIGUEL DESIGN is not liable for errors in the Client's artwork or ad copy after the approval, as it is the Client's sole responsibility to insure the content of the proof conforms to their original design.
ALTERATION / CORRECTIONS
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates. MATRIX MEDIA / MIGUEL DESIGN can not be held responsible for any mistake in alterations communicated verbally.
RIGHTS & OWNERSHIP
All tangible materials in all circumstances remain the property of MATRIX MEDIA / MIGUEL DESIGN. All rights and ownership apply to preliminary concepts, works in progress, and finished material, whether the project is completed or canceled. The Client will be entitled to limited and specific usage rights of such materials only for the purpose of reproduction, after which all materials will be returned, unaltered, to MATRIX MEDIA / MIGUEL DESIGN within thirty (30) days of use. Upon Client's payment of all fees and expenses, MATRIX MEDIA will grant all reproduction and/or usage rights for all approved final materials created by MATRIX MEDIA / MIGUEL DESIGN for this project. If the Client wishes to make any additional use of the materials, the Client agrees to seek permission from MATRIX MEDIA / MIGUEL DESIGN and make such payments as are approved by the parties at that time. Where alterations or retakes are necessary, MATRIX MEDIA / MIGUEL DESIGN will be given the opportunity to make such changes at an agreed additional charge.
PRINTING
All Jobs are "gang printed". MATRIX MEDIA will reproduce color as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. Because there are a variety of cards and sizes run on a gang run, the ability to control color on press, depending on the positioning of your card, is extremely limited. This should be considered with submission critical color jobs. The accuracy of each color reproduction is guaranteed to be within 80-85% of the original work submitted. Please note if proofing over the web, the color is not accurate due to areas outside our control and yours, including but not limited to calibration of printers, monitors, proof stock and ink, color spectrum regarding range of colors and line screen. The alternative is for your job to run on its own. Please contact us for a price quotation.
WORKMANSHIP GUARANTEE
MATRIX MEDIA guarantees all orders to be within "gang run" specs and to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the same exact files only or issue the customer a credit at our discretion.
CUTTING
Because of other limitations with the Gang-Run printing process, the accuracy of cutting is not guaranteed and by placing an order with MATRIX MEDIA you agree to this limitation. The printing process that we use does not include a bleed area for printing, unlike conventional printing. This means that all jobs are printed at the size that is ordered, but they are cut inside slightly to avoid excess from the job next to it. We accept no responsibility for size variations below or above 1/16" to 1/8". Under no circumstances will a reprint be honored for size variations that have occurred during the printing process within these specifications.
OVERRUNS / UNDER RUNS
MATRIX MEDIA will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. In the event of an under run, MATRIX MEDIA will bill for the actual quantity delivered. The generally accepted trade practice is plus or minus 5%.
ARTWORK CORRECTIONS
In order for our company to keep to our quick turnaround time on designs and printing we are forced to limit clients to a maximum of 3 correction submissions per order. We ask that our clients carefully take time to plan out their design so that once we produce a rough draft changes will be minimal. Changes outside of these guidelines will result in an additional charge of $15.00 per submission.
RIGHT TO REFUSE
Our print company reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Our print company is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to our print company for printing and/or publication.
ERRORS
In the event that an error is discovered in the Client's job after printing, Client bares sole financial responsibility and must pay in full for the job. Client agrees that, in the event MATRIX MEDIA is liable for an error in quality of print in the Client’s card, liability shall be limited to full credit for the re-print of the client's job no later than one (1) week after submission of claim letter by Client. To qualify for a credit, client must submit a claim in writing to MATRIX MEDIA within three (3) days of receipt of the job. In no event will MATRIX MEDIA or its licensees be liable for any damages beyond those set forth in this paragraph, or for any general, consequential or special damages that are claimed to follow by reason of the error. MATRIX MEDIA is not liable for failure to print the Client's job because of flood, fire, riots, strikes, national holidays, and shortages of material, orders of government, failure of transportation, illness, acts of god or other causes beyond the control of MATRIX MEDIA. In such an event, this agreement will be suspended during the period of inability to perform and the terms extended for a like period. Neither party shall be liable to the other because of this suspension.
INDEMNIFICATION
The customer will indemnify and hold harmless the printer, MATRIX MEDIA, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person.
BILLING PENALTIES
There will be a $35 charge for all returned checks.
SAMPLES
The Client will provide MATRIX MEDIA / MIGUEL DESIGN with samples of each printed or manufactured design. MATRIX MEDIA / MIGUEL DESIGN reserves the right to distribute free samples of the Client's printed material. MATRIX MEDIA / MIGUEL DESIGN may use your product for samples or advertising purposes.
WILL CALL
Will Call orders will be kept for 30 days from the delivery of the notification phone call. Orders left at MATRIX MEDIA for more than 30 days will be considered abandoned and be recycled.
SHIPPING
We offer shipping via Delta Dash and Cargo, DHL, FedEx, and UPS. In the event that a third party shipper is responsible for lateness of or damage to the client's job, MATRIX MEDIA will not be liable for any resulting damages. Charges for delivery of materials and supplies from the client or the clients’ supplier to MATRIX MEDIA are not included in quotations unless specified.
By placing an order with MDS / MATRIX MEDIA, you are agreeing to all of our terms and conditions.
For questions or concerns or addendums to these terms please call (301) 277-9400. MATRIX MEDIA, Legal Team
